Terms & Conditions

for

Level Up Waukee Games & Goods, LLC

(Retail Store)

1. Who We Are

Level Up Waukee Games & Goods, LLC (“the Company,” “LLC,” “we,” or “us”) operates a retail business offering tabletop games, hobby supplies, events, and related services.

By using our website, purchasing products, or participating in Company-hosted events, you agree to these Terms.

2. Eligibility

To make purchases or register for paid events:

  • You must be 18 or older, OR

  • Have a parent/guardian complete the purchase or registration on your behalf.

Youth participation in in-person events must follow event-specific rules and safety procedures.

3. Purchases & Payments

  • All prices are shown in U.S. dollars.

  • Payment must be completed at checkout.

  • We do not store payment card information; it is processed securely by third-party providers (e.g., Square or Stripe).

  • Orders may be canceled if fraudulent activity is suspected.

If a product is mispriced due to system error, we reserve the right to correct the price before fulfilling the order.

4. Refunds & Returns

Our refund/return policy will be posted on our website and may vary by product category.
General rules:

  • Sealed products must remain unopened to be eligible for return.

  • Special orders, used goods, and consumables are typically non-refundable.

  • Event tickets are refundable only under listed event guidelines.

5. Event Participation

By joining LLC-run events, players agree to:

  • Follow the posted Code of Conduct

  • Respect staff, volunteers, and other participants

  • Use provided materials responsibly

  • Follow age, safety, and supervision requirements

We reserve the right to remove participants for unsafe or disruptive behavior without refund.

6. Intellectual Property

All branding, logos, event materials, and website content are owned by the LLC or used with permission.
You may not use our brand for commercial purposes without written approval.

7. Limitation of Liability

To the fullest extent allowed by law:

  • We are not responsible for personal property lost or damaged during events.

  • Participation in gaming activities is voluntary and at your own risk.

  • We are not liable for indirect, incidental, or consequential damages.

8. Photography & Media

Participation in public events may include photography or video as described in the Privacy Policy.
You may request removal of your images at any time.

9. Prohibited Conduct

You agree not to:

  • Engage in harassment or discriminatory behavior

  • Tamper with merchandise or equipment

  • Use our website for unlawful activity

  • Attempt to reverse engineer or disrupt our digital systems

10. Termination of Services

We reserve the right to deny service, cancel orders, or restrict event participation if Terms are violated.

11. Governing Law

These Terms are governed by the laws of the State of Iowa.

12. Changes to These Terms

We may update these Terms as needed. The updated version will include a revised Effective Date.

13. Contact Us

Level Up Waukee Games & Goods, LLC
levelupwaukee@gmail.com
(319) 270-5958